I only have a total of 14 submisisons yet my account is over quota. How is this possible?

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    ResearchX
    Asked on September 26, 2012 at 04:40 PM

    I only have a total of 14 submisions and my account is over cuota since last December 2011. How is this possible???

    It says that there have been 699 submisions of a total of 100. I which I had all those submisions.

    I only have 1 form.

    Please I would really appreciate if this can be corrected as soon as possible.

    Thanks and regards,

    Norman

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    EduardoMendez
    Answered on September 26, 2012 at 04:46 PM

    @ResearchX

    There was a glitch with a new release that caused some issues for some of our users submission counter.  The issue has been fixed and I have reset your counter and re-activated your account.  Our apologies for the inconvenience.

    Please let us know if you need further assistance!