What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I only have a total of 14 submisisons yet my account is over quota. How is this possible?

    Asked by ResearchX on September 26, 2012 at 04:40 PM

    I only have a total of 14 submisions and my account is over cuota since last December 2011. How is this possible???

    It says that there have been 699 submisions of a total of 100. I which I had all those submisions.

    I only have 1 form.

    Please I would really appreciate if this can be corrected as soon as possible.

    Thanks and regards,

    Norman

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    JotForm Support

    Answered by EduardoMendez on September 26, 2012 at 04:46 PM

    @ResearchX

    There was a glitch with a new release that caused some issues for some of our users submission counter.  The issue has been fixed and I have reset your counter and re-activated your account.  Our apologies for the inconvenience.

    Please let us know if you need further assistance!