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mnes_33Asked on January 2, 2018 at 10:03 AM
Hello,
I just got a declined charge for jotform annual renewal. I do not want this to renew, so please cancel. I do not know my username or password and it is not sending me a reset email so that I can do it myself.
thanks
Marc Nespoli
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Richie JotForm SupportReplied on January 2, 2018 at 11:09 AM
Can you please provide the email you have used to create your account or any form id you have created,so we can follow up on your request?
Thanks.
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mnes_33Replied on January 6, 2018 at 9:43 AMmnes_33@hotmail.com
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TREVONReplied on January 6, 2018 at 10:23 AM
There seems to be no account associated with the email you provided. Do you remember the username you were using or also if possible do you have access to any forms associated with the account?
This will help us in getting the correct account details.