Fields are not complete when downloading as PDF

  • JGass
    Asked on March 28, 2024 at 9:51 AM

    I when I click on the submission forms for Councilor, President-elect, Treasurer and Secretary the full form does not download as a PDF. Only the first two pages. I need the full form for each submission.


    Also the download ha "the green option" watermarked on it

    Fields are not complete when downloading as PDF Image 1 Screenshot 40Fields are not complete when downloading as PDF Image 2 Screenshot 51Fields are not complete when downloading as PDF Image 3 Screenshot 62

  • Mikhail JotForm Support
    Replied on March 28, 2024 at 10:16 AM

    Hi JGass, 

    Thanks for reaching out to Jotform Support. I’m really sorry that this is happening. Can you send me the link to your form, so I can take a look at it for you? Are you referring to this form? If so, I cloned and tested your form, the same thing happened for me. After investigating it a bit, I found a solution. It's really easy to fix. You need to create a new PDF Document. Let me show you how:

    • Click on the New PDF button and choose New PDF Document. That’s it. Fields are not complete when downloading as PDF Image 1 Screenshot 30

    This is what it looks like after adding a new PDF Document. Also, in this PDF, I didn't see the watermarks:

    Fields are not complete when downloading as PDF Image 2 Screenshot 41

    Give it a try and let us know if you have any other questions.