Selected Quantiity Error

  • Loeschorn
    Asked on March 28, 2024 at 10:10 AM

    We have set up forms like this one in the past: https://form.jotform.com/230454066686461

    where we have products with different options that you can select quantities from. Previously we would have them all selected by default so everyone can see all the options while browsing the form and then select quantity in the one they wanted and this worked perfectly. However, recently this stopped working properly. Now whenever you have them selected by default, you get an error that "selected product quantity cannot be less then 1" If you do not have it selected by default, people cannot see all the options , and you get that error right away when you click on one(which we don't want people seeing errors if possible). Tried working around this, but really need a way where people can see all the options with out having to click and without getting an error.

    Jotform Thread 13363201 Screenshot
  • Silvano JotForm Support
    Replied on March 28, 2024 at 10:25 AM

    Hi Daniel,

    Thanks for reaching out to Jotform Support. I'm sorry you're having issues with your form. When a product is set to be selected by default, the form will be showing an error as the default value is set to zero. All products should be visible when the form is accessed, unless it is a sub-product which will only show when the main product is selected. I suggest adding the sub-products as a separate product instead, so everything will show at first glance.

    If this doesn't work for you, let us know so we can open a feature request.

    Give it a try and let us know if you have any other questions.