Account Suspended: Fake Service Offer

  • lucresha thomas
    Asked on March 28, 2024 at 10:42 AM

    Hi,

    My account was suspended and I was advised that I needed to show that my company was legit. I can show you my EIN letter from IRS. Can you please reactivate? I am a virtual call center and sell life insurance.

  • Kris Ann JotForm Support
    Replied on March 28, 2024 at 10:59 AM

    Hi Lucresha,

    Thanks for reaching out to Jotform Support. As I checked, your account has been suspended because of your form 240423804322142. It has been flagged as a Fake Service offer. We need to delete the form before we can reactivate your account. However, if you are a legitimate institution and don't want us to delete the flagged form, then we need you to provide the following information.

    • The URL where their form is used.
    • Any document that will support your claims.
    • Your website or proof of affiliation to legitimate institutions.

    Send all of these to reviewers@jotform.com with the thread#13364521 as the subject. One of our colleagues will get back to you about the status of your account.

    Thanks for your patience and understanding, we appreciate it.

  • Lucresha Thomas
    Replied on March 28, 2024 at 11:09 AM

    Please remove the form

  • Harshad_P JotForm Support
    Replied on March 28, 2024 at 11:15 AM

    Hi Lucresha,

    Thanks for getting back to us. I am sorry you are having an issue with this. As mentioned by my colleague can you please send the required information to our review team and one of our team members will get back to you with the status of the account.

    Reach out to us if you need any more help.