What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    The Notification and AutoResponder mails did not work

    Asked by tctapps on September 27, 2012 at 03:00 AM

    Hi, we created a test form to send Notification to 2 different emails (filled separated by comma), and the Auto-responder to the user filling the form. But after pasting the form, and filling up the field - we did not receive any notification or auto-responder mails.

    a. How can we get the emails to work?

    b. I saw on some forum queries that you have asked to leave noreply@jotform as sender email - we tried this but still it failed.

    c. Is there some way to show user's email and name in the sender field. This would have made it so much easier.

    thanks

     

     

     

     

     

     

    Page URL:
    http://www.jotform.me/?formID=22693323692458

  • Profile Image
    JotForm Support

    Answered by danieldlopezp on September 27, 2012 at 04:15 AM

    I cloned your form and added 2 different emails in the Notification and it works well,

    Please erase your actual notification and create it again.

    If this doesn’t work it is possible that your email provider blocked JotMail’s IP Addresses,  you will need to contact with your email provider and request them to add JotMail’s IP to their whitelist.

    188.138.116.138

    107.20.173.204

    174.34.57.218

    174.34.57.216

    174.34.57.214

    174.34.57.219

    208.117.50.251

     85.25.117.56

    If you are still having problems about this please contact us