I forgot my password

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    Asked on January 02, 2018 at 10:38 PM

    Hello I forgot my password and I am trying to reset it but it is not recognizing my account can you see if I am in the bounce list please?

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    Answered on January 02, 2018 at 10:39 PM

    hello I forgot my password and I tried to have it reset but it is not allowing me to do anything - can you see if my account is in the bounce list please or look into this account for me to let me know what is going on with it.


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    Answered on January 03, 2018 at 01:04 AM

    I did check your account and did not find any issue with that. Your email address   maxwellscny@gmail.com is not in our bounce list. I also checked our email logs and found that the password reset instructions email was also sent successfully. Please check the logs below:

    [2018-01-02 23:19:52] SENT to maxwellscny@gmail.com from noreply@jotform.com, via SENDMAIL 

    Have you checked your SPAM folder already? Please check your SPAM folder and see if the emails ended up there. For now, I have manually forwarded it to your email address.

    Could you please let us know if your received the email or not?