- email@example.comAsked on January 02, 2018 at 10:38 PM
Hello I forgot my password and I am trying to reset it but it is not recognizing my account can you see if I am in the bounce list please?
- mariaAnswered on January 02, 2018 at 10:39 PM
hello I forgot my password and I tried to have it reset but it is not allowing me to do anything - can you see if my account is in the bounce list please or look into this account for me to let me know what is going on with it.
- JotForm Supportashwin_dAnswered on January 03, 2018 at 01:04 AM
I did check your account and did not find any issue with that. Your email address firstname.lastname@example.org is not in our bounce list. I also checked our email logs and found that the password reset instructions email was also sent successfully. Please check the logs below:
[2018-01-02 23:19:52] SENT to email@example.com from firstname.lastname@example.org, via SENDMAIL
Have you checked your SPAM folder already? Please check your SPAM folder and see if the emails ended up there. For now, I have manually forwarded it to your email address.
Could you please let us know if your received the email or not?