What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account status

    Asked by GoldAdam on September 27, 2012 at 06:19 AM


    I'm trying to uppgrade to professional account, have done it 3 times (and probably paid 3 times). But nothing is happening.

    I did uppgrade a couple of weeks ago also and it worked fine for a while but now it has gone back to premium, which means all our site forms are disabled because we exceeded the quota.

    Please help!

  • Profile Image

    Answered by moonzkie on September 27, 2012 at 06:37 AM


    First of thank you for using JotForm. Sorry for the inconvenience this has caused, can you please provide us with the Order Reference number so we can match the records?

    Thank You.


  • Profile Image

    Answered by GoldAdam on September 27, 2012 at 06:42 AM


    The first time i uppgraded was the 20th of september, order reference number: 66880330. I see now in my order confirmation that I got the premium acocunt instead of the professional (the receipt I got was for professional)

    Anyway, we need professional so please let me know what I have to do to get it.

    This time I did not receive any order confirmation, tried to upgrade twice.



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    JotForm Support

    Answered by idarktech on September 27, 2012 at 06:44 AM

    Hi Björn,

    Sorry about that. Your account is now upgraded to Professional. Also, the refund for your premium subscription is all set. It may take some time before it will reached back to your bank account.

    Apologies for the inconveniences caused.