Why my account is over limit?

  • Webformular
    Asked on January 3, 2018 at 3:13 AM

    Good day,


    We charged 50 USD a year last week, but it does not work again.

    What is going on now?

    Did I pay incorrectly should I post the payment back?

    Best regards

    Page URL: https://form.jotformeu.com/53341714385354
  • Nik_C
    Replied on January 3, 2018 at 4:19 AM

    Your payment is fine, and you are on Storage plan that you purchased. But your account is over limit with allowed uploads:

    1514971086Screen Shot 2018 01 03 at 10 Screenshot 10

    And that's why your account is over limit now.

    You can check your usage here: https://form.jotform.com/myaccount/usage

    The storage plan you bought is good for storing all submissions, but it doesn't cover the upload space.

    Let us know if you have any further questions.

    Thank you!