Why my account is over limit?

  • Profile Image
    Asked on January 03, 2018 at 03:13 AM

    Good day,

    We charged 50 USD a year last week, but it does not work again.

    What is going on now?

    Did I pay incorrectly should I post the payment back?

    Best regards

  • Profile Image
    Answered on January 03, 2018 at 04:19 AM

    Your payment is fine, and you are on Storage plan that you purchased. But your account is over limit with allowed uploads:

    1514971086Screen Shot 2018-01-03 at 10.2

    And that's why your account is over limit now.

    You can check your usage here: https://form.jotform.com/myaccount/usage

    The storage plan you bought is good for storing all submissions, but it doesn't cover the upload space.

    Let us know if you have any further questions.

    Thank you!