What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Captcha field not working - never stops loading

    Asked by Webchris on September 27, 2012 at 07:41 AM

    Hi

     

    look at the web page too

    Page URL:
    http://www.heibrock-brennstoffe.de/kontakt.htm

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    JotForm Support

    Answered by mliz on September 27, 2012 at 07:49 AM

    Hi there,

    A ticket has already been created regarding this issue, our developers are looking into what may have caused this. For the meantime please enable Re Captcha as a work around so that users can submit data.

    Sorry for the inconvenience this may have caused.

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    Answered by Webchris on September 27, 2012 at 07:55 AM

    Thank you

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    Answered by janchi on September 27, 2012 at 08:34 AM

    Hi, Same here. Please if you can let us know when it's done.

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    JotForm Support

    Answered by Rodjit on September 27, 2012 at 08:38 AM

    @janchi

    We will inform all users as soon as the developers fixed this problem, please stay in touch for more updates.

    Thanks

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    Answered by BobCee on September 27, 2012 at 09:19 AM

    Re-captcha is not working either. Have removed from my forms for the present. 

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    JotForm Support

    Answered by Rodjit on September 27, 2012 at 09:28 AM

    @BobCee

    re-Captcha is working on my end. Can you please provide us a screenshot or a link to one of your forms were re-Captcha is not working?

    Also, have you tried clearing your page cache as a solution?

    Please let us know if the problem still happens so we can update the developers about this certain issue.

    Thanks

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    Answered by BobCee on September 27, 2012 at 10:13 AM

    Re-captcha now working. Checked out in IE8 and Chrome.  Cleared cache and it then performed correctly. Many thanks

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    Answered by designfrontal on September 27, 2012 at 10:25 AM

    Hi there,

    also all of my captcha fields also doesn't work anymore!!

    (clearing cache and other browsers didn't help) 

    can you please work on this.

    thx,

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    Answered by ezchoicefinancial on September 27, 2012 at 10:41 AM

    same here captcha not working, should i remove it ?

    http://enroll.ezchoicefinancial.com/

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    JotForm Support

    Answered by Rodjit on September 27, 2012 at 11:03 AM

    @designfrontal and ezchoicefinancial

    As an alternative solution, you may used the "re-Captcha" as it is working fine.

    How?

    1. Click the Captcha

    2. On the Toolbar, choose or click "re-Captha" and it then automatically replaces the captcha field.

    Hope this helps. Thanks

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    Answered by designfrontal on September 27, 2012 at 11:30 AM

    @ Rodjit

    yes, switching to "re-Chapta" works.
    But i have to say, i don't like the "re-Captcha" style at all, because often it's very hard to make out the letters.

    So, i'm looking forwared to going back to the "usual" captha-modul. 
    Please let us know, when this issue is solved.

     

    Thanx a lot,

    gerhard 

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    Answered by ezchoicefinancial on September 27, 2012 at 12:03 PM

    i dont like recaptcha as my form is narrow and re-captcha aligns too much to the right 

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    Answered by designfrontal on September 28, 2012 at 11:53 AM

    hi there,

    seems you fixed the captcha problem.

    but because i didn't get an official statement i just want to ask, if it's save and stable to use again?

    thx

     

     

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    JotForm Support

    Answered by EduardoMendez on September 28, 2012 at 11:55 AM

    @designfrontal

    Yes the captcha glitch has been fixed and it is all back to normal.  We apologize for the inconvenences of yesterday.