Autoresponder Email: remove PDF attachments on form

  • gemmasokoletsky
    Asked on March 28, 2024 at 3:18 PM

    Jotform is adding a PDF from an old form to this form. It's getting sent to people once they fill out the form in the thank you email and I need it removed.Autoresponder Email: remove PDF attachments on form Image 1 Screenshot 20

  • gemmasokoletsky
    Replied on March 28, 2024 at 3:23 PM

    I figured it out.

  • Mary JotForm Support
    Replied on March 28, 2024 at 3:29 PM

    Hi gemmasokoletsky,

    Thanks for reaching out to us for help. You can remove the PDF attachment on the Autoresponder email. Let me show you how.

    1. In the Builder page, go to Settings.
    2. Select Emails in the left-hand panel.
    3. Hover your mouse to the autoresponder email and click the pencil icon.
      Autoresponder Email: remove PDF attachments on form Image 1 Screenshot 30
    4. Under the Advanced tab, click the remove file or disable the attach PDF option.
      Autoresponder Email: remove PDF attachments on form Image 2 Screenshot 41

    That's it. Let us know if you have any other questions.