Can't recieve submissions to info@ but can to darren@ why?

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    Asked on September 27, 2012 at 11:04 AM

    I have checked to see if the email is going to spam, which it isn't.

    I have even added a rule on our host's domain to keep email that contains "jotform" just in case...


    Does your system not send to info@ addresses?




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    Answered on September 27, 2012 at 11:43 AM


    I was not able to reproduce the error as you can see by the e-mail submission to my info@ e-mail address.


    However, when checking your e-mail address on the bounce list I received the following result:

    Result: is IN the bounce list

    Reason(s) : 5.1.0 - Unknown address error 550-': invalid= address'

    Please review the e-mail address and if necessary make the change on the notification of the form.

    Let us know if that helps!

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    Answered on September 27, 2012 at 12:27 PM

    Thansk for testing this.


    I removed that email and added it again and it seems to be working. I dont know what I must have done wrong the first time.



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    Answered on September 27, 2012 at 01:00 PM


    Glad that you have sorted your problem. Please let us know if you have any questions, we're here to help.