The form shows a Date field that is supposed to be hidden on Android 4.2.2

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    centrumpaele
    Asked on January 04, 2018 at 07:28 AM

    Hallo

    We use a RugGear-Tablet of the Modelnumber RugPad which use Android-version 4.2.2

    After New Year we have got a problem with our JotForm when we use the RugPad.
    - The form show a Date field that is suppose to be hidden
    - The form is sat up to show additional fields when a specified value is selected in a specified field
    - The grafik is not as normal

    When we use PC or Mobile phone using Android 7.0 we do not have any problem with the formular.

    We would like to know if the problem is that JotForm does not support the use of Android 4.2.2 anymore

    Best regards

    Bo Steendahl
    Centrum Paele A/S





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    Ardian_L
    Answered on January 04, 2018 at 09:32 AM

    Unfortunately I don't have the same device to test it on Android 4.2.2

    I have tested the form on Samsung Galaxy S3 on Android 4.1 and I was able to replicate the issue you are occurring.

    1515076150Android4.1.png

    I have submitted the issue to our developers and you will be notified as soon as possible.

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    centrumpaele
    Answered on January 09, 2018 at 02:46 AM

    Thanks Ardian

    I look forward to hear from you

    In the meantime I will test it on a tablet using Android 4.4 and see if it works


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    centrumpaele
    Answered on January 11, 2018 at 01:28 AM

    Hi 

    I have tested on a tablet using Android 4.4 and it works just fine

    Any respond from the developers ?

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    ashwin_d
    Answered on January 11, 2018 at 06:14 AM

    Unfortunately we have not received any update from our backend team. I am sending a note to the assigned developer and we will get back to you as soon as we have any update from them.


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    centrumpaele
    Answered on January 25, 2018 at 04:49 AM

    Hi again

    I did not expect that it would take so long time - 3 weeks - to get an answer from you on this request.

    I find JotForm very good and easy to work with and would like to continue, but I get a bit worryed when support is so slow

    Please get back to me

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    ashwin_d
    Answered on January 25, 2018 at 07:23 AM

    I hear your concern but as mentioned earlier that it is not possible for us to provide an ETA on the solution of the issue. Please note that our developer prioritise the bug based on the severity of the issue. 

    As per the ticket status, one of our developer is already working on this issue. Please stand by for response from our developer.