Error on Query when submitting form

  • EDWARD_accounts
    Asked on March 28, 2024 at 11:51 PM
    here we go again... after submitting a report normally Why isnt there an auto save when filling out forms? I lost my work Screenshot 20 Screenshot 10
  • Lorenz JotForm Support
    Replied on March 29, 2024 at 12:18 AM

    Hi Edward,

    Thanks for reaching out to us for help. Is this the form 221789392652871 returning the error on submit? I cloned it and I was not able to replicate the issue. The form gets submitted successfully. Would it be okay if we make a test submission directly to your form so we can further inspect what's causing it? Also, if the form is embedded to your website, do share with us the link to the page where it's added so we can check.

    Once we hear back from you, we'll be able to help you with this.

  • EDWARD_accounts
    Replied on March 29, 2024 at 12:46 AM

    Bro, you dont understand the issue.

    When your system crashes jotform has no AUTO recover.

    Need to build one.

  • Mary JotForm Support
    Replied on March 29, 2024 at 1:12 AM

    Hi Edward,

    I'm afraid data entered into the form is only captured if the form is submitted or if the user saved the data using the save button, which I see is already enabled on your form.

    Let us know if you have any other questions.



  • EDWARD_accounts
    Replied on March 29, 2024 at 3:04 AM

    Yes, continue to ask the developers to have an auto save function so that when your system crashes our work can be recovered.


    Please


  • Bella JotForm Support
    Replied on March 29, 2024 at 3:06 AM

    Hi Edward,

    Thanks for getting back to us. I'm really sorry that this is happening. Unfortunately, the feature you're looking for isn't available at Jotform right now. We've gone ahead and escalated your request to our developers, but when or if it's developed depends on their workload, how viable it is, and how many other users also request it. If there are any updates, we’ll circle back to this thread and let you know.

    Thanks for your patience and understanding, we appreciate it.

  • EDWARD_accounts
    Replied on March 29, 2024 at 3:23 AM

    $500 SAYS YOU WILL NEVER CIRCLE BACK

 
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