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mcokeleyAsked on January 4, 2018 at 12:18 PM
Hello! On the two pages for the Keys and Sword Event in my account, I have set up email notifications and auto responders and I have run multiple tests and the notifications/autoresponses are not working. Would you kindly take a look at these two forms and advise what the problem is? Thank you! Meghan Cokeley
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David JotForm SupportReplied on January 4, 2018 at 1:33 PM
I did a bit of testing and it looks like emails sent to Gmail addresses are being delayed. They are coming through almost immediately for other addresses but Gmail seems to be a bit slow. Are the emails being sent to Gmail and are they coming through delayed? Let us know what you can and we will look into this further.
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mcokeleyReplied on January 4, 2018 at 1:43 PMYes, all three are gmail addresses. They have begun to come through delayed as you said. Am I right to assume that will correct itself over time?
Sent from my iPhone
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David JotForm SupportReplied on January 4, 2018 at 2:20 PM
This should now be fixed. One of our email server was overloaded. New notifications should come through immediately and the rest that were delayed should be coming through shortly.
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mcokeleyReplied on January 4, 2018 at 3:43 PMThank you!
Sent from my iPhone
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