What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We are building a form and may need to upgrade mid-stream - can we do so?

    Asked by jotslam1001 on September 27, 2012 at 12:24 PM

    For example, we are going to collect contact information from our members with the form. Its a one-time mailing, but the list is 1700+. We are going to set up a $9.95 paid plan, but we don't know how many will respond. We want to curb our costs and upgrade to the highest $45.95 plan only if neccessary based on activity with the form. Can we do so upgrading only if neccessary?

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    Answered by moonzkie on September 27, 2012 at 01:02 PM


    First of, thank you for using JotForm. To answer your inquiry, yes, it is possible to upgrade your account from premium ($9.95) to professional ($49.95) as needed.


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    Answered by jotslam1001 on September 27, 2012 at 02:05 PM

    So for example, its Oct. 4, we establish the paid account as a Premium. On Oct. 5, we mail our form to our list and by Oct. 9, 1,000 submissions have come in so we upgrade to the Professional to stay afloat. In this example, do we get charged the difference or the full amout to upgrade to the professional?

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    JotForm Support

    Answered by Rodjit on September 27, 2012 at 03:20 PM

    Hi jotslam1001,

    You have to pay in full amount which is $49.95 for Professional Subscription.