Notification email not sending

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    mohrn
    Asked on January 04, 2018 at 01:55 PM

    Hi, 

    My form, that previously sent a notification to my gmail every time that a form completed, no longer will send to this email address. I have deleted the notification and started made a new one, and nothing seems to send to this email address. We even tried to forward a previously completed form to the email and it hasn't gone through.

    Yes, I have checked the spam, trash, promotion, etc. folders for that email address. I have checked to make sure this email isn't on jotform's bounce list. Not sure what could be preventing this notification email from sending to this address. 

    Any help resolving this issue would be much appreciated! 

    Thanks,

    Neal

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    david
    Answered on January 04, 2018 at 02:26 PM

    This should now be fixed.  One of our email server was overloaded.  New notifications should come through immediately and the rest that were delayed should be coming through shortly.

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    mohrn
    Answered on January 04, 2018 at 02:54 PM

    Not sure that it is, David. I just sent a few more test emails... no luck. Hope you guys can get this fully resolved soon! 

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    david
    Answered on January 04, 2018 at 04:16 PM

    I checked our logs and the emails are sending.  Try again now and there should now longer be any delay for the new test or submission email.