File Upload Field: Upload fails when phone goes into sleep mode.

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    kidmovz
    Asked on January 04, 2018 at 06:20 PM

    This is for phone only haven't tested on desk/laptop.

    I have file upload for video but when phone  goes to sleep it fails the uploads that were in progress. I have tried the Dropbox widget on a Wix website ( where this is going) which works fine - continues uploading even when phone goes to sleep.

    Is this possible to implement on this app?

     

  • Profile Image
    Jed_C
    Answered on January 04, 2018 at 08:43 PM

    I've created a test form and tried this but I'm unable to reproduce the reported behavior. Sample screencast https://www.dropbox.com/s/nlz4i3rhx99tefw/2018_01_05_09_37_41.mp4?dl=0.

    To further investigate, kindly provide us the following information.

    1. Device model?

    2. OS version?

    3. Browser used and version?

    4. What video format are you trying to upload?

    Lastly, please share the form in question so we can also check. Looking forward for your response.

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    BDAVID
    Answered on January 05, 2018 at 09:39 AM

    I have forwarded this to our back-end team to get further help. You will be updated via this thread.

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    NeilVicente
    Answered on January 06, 2018 at 11:52 PM

    This issue is caused by a behavior that is inherent to mobile browsers.

    In my tests, even the Wix Dropbox widget fails after the phone sleeps (after 30s).

    1515300618IMG_3447.PNG

    1515300650IMG_3448.PNG


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    movz
    Answered on January 07, 2018 at 08:14 AM

    Thanks for this.

    Admittedly I only let phone sleep once while I tried the Wix dropbox app but it did continue uploading after bringing it back perhaps the phone somehow didn't sleep properly or I remember wrongly, however after several sleep tests I come to the same result as you, it fails.


    I take this is an OS thing and not something the form somehow can override? 

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    Marvih
    Answered on January 07, 2018 at 09:59 AM

    I have read a thread that iOS WiFi will keep ON and doesn't drop down if it is connected to a power source. Also make sure that Cellular Data is turned OFF

    https://discussions.apple.com/thread/5016952


    Hope this helps.

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    NeilVicente
    Answered on January 08, 2018 at 10:16 AM

    We have found a solution to this issue and are currently working on implementing it.

    We'll let you know when we release the update.

    Thank you for your patience!

  • Profile Image
    NeilVicente
    Answered on January 09, 2018 at 09:10 AM

    We have implemented a fix. This should be resolved by now.

    Cheers!