I am having trouble logging in it is saying account suspended.

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    msladyq 
    Asked on January 06, 2018 at 10:35 AM

    Hi

    I am having trouble logging in it is saying account suspended. Please help me restore it.


    Thank you

  • Profile Image
    Jan
    Answered on January 06, 2018 at 12:29 PM

    Your account (Msladyq) is currently suspended. The form (Patient Intake Form) was found on your account suspicious of phishing activity because it is collecting Social Security Numbers (SSNs).

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    Please be aware that online form builders, including JotForm, are being used for identity theft in the past. We go to great lengths to prevent this. That is why SSNs are considered as a Phishing activity as stated in our Terms of Use.

    This is a friendly reminder of best practices while using our platform. In no way, we want to interfere with your business. 

    We need to delete the guilty field so that we can reactivate your account. If that is okay with you, please let us know. However, if you really need to collect this information from the user, then you need to add the following to the form:

    1. An agreement stating the usage of sensitive information. You can use the "Text" tool. You may also use the Short Scrollable Terms widget or Terms & Conditions widget.

    2. Digital signature field. You can use the E-Signature widget or the Smooth Signature widget.

    We will wait for your response. Thank you.

  • Profile Image
    Msladyq
    Answered on January 06, 2018 at 12:43 PM
    Hi
    The SSN can be removed.. But I am an official non-profit organization. The
    social is not necessary when doing application screening
    ...
  • Profile Image
    Jan
    Answered on January 06, 2018 at 01:26 PM

    I have now removed the SSN field and reactivated your account.

    Thank you for your cooperation.

  • Profile Image
    Msladyq
    Answered on January 06, 2018 at 02:43 PM
    Thank you
    ...