Uploaded files cannot be downloaded throught the confirmation email

  • matzaneagra13
    Asked on January 7, 2018 at 5:24 AM

    Hello. I am working on my first form. It looks like for me it would be easyer to download submitted data directly from confirmation email. All good, email looks nice, but when I try to download from there I only receive error... Please help I guess it is something related to permissions but I did not managed to find where to make settings for that...

     

    https://eu.jotform.com/build/80026109282348

     

    Jotform Thread 1341201 Screenshot
  • liyam
    Replied on January 7, 2018 at 8:14 AM

    I checked your account's settings and it appears that a login is required before the uploaded files can be accessed. You can disable this setting by going to https://www.jotform.com/myaccount/settings then unchecking the Require log-in to view uploaded files.

    1515330759my account settings   download Screenshot 10

    Once unchecked, you should be able to view the files whether you login or not on your account.

    Thanks.

  • matzaneagra13
    Replied on January 7, 2018 at 10:25 AM

    Thank you for your help, that solved the problem.