Uploaded files cannot be downloaded throught the confirmation email

  • Profile Image
    matzaneagra13
    Asked on January 07, 2018 at 05:24 AM

    Hello. I am working on my first form. It looks like for me it would be easyer to download submitted data directly from confirmation email. All good, email looks nice, but when I try to download from there I only receive error... Please help I guess it is something related to permissions but I did not managed to find where to make settings for that...

     

    https://eu.jotform.com/build/80026109282348

     

  • Profile Image
    liyam
    Answered on January 07, 2018 at 08:14 AM

    I checked your account's settings and it appears that a login is required before the uploaded files can be accessed. You can disable this setting by going to https://www.jotform.com/myaccount/settings then unchecking the Require log-in to view uploaded files.

    1515330759my_account_settings_-_download

    Once unchecked, you should be able to view the files whether you login or not on your account.

    Thanks.

  • Profile Image
    matzaneagra13
    Answered on January 07, 2018 at 10:25 AM

    Thank you for your help, that solved the problem.