Uploaded files cannot be downloaded throught the confirmation email

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    Asked on January 07, 2018 at 05:24 AM

    Hello. I am working on my first form. It looks like for me it would be easyer to download submitted data directly from confirmation email. All good, email looks nice, but when I try to download from there I only receive error... Please help I guess it is something related to permissions but I did not managed to find where to make settings for that...




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    Answered on January 07, 2018 at 08:14 AM

    I checked your account's settings and it appears that a login is required before the uploaded files can be accessed. You can disable this setting by going to https://www.jotform.com/myaccount/settings then unchecking the Require log-in to view uploaded files.


    Once unchecked, you should be able to view the files whether you login or not on your account.


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    Answered on January 07, 2018 at 10:25 AM

    Thank you for your help, that solved the problem.