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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can't delete submissions from iPhone app

    Asked by guest_22535662530046 on September 27, 2012 at 10:29 PM
    Has this bug been fixed? Noticed a few others had same issue.I noticed that the "time of submission" reported on the iPhone app is 1 hour past the actual submission time.Also, my submissions are files (also integrated with Dropbox) if that makes a difference. I actually Want to keep the Dropbox files but remove the files from your server.Thanks again, Tyson
    Page URL:
    Www.hundredyear.net/concordfarm.html

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    JotForm Support

    Answered by jonathan on September 28, 2012 at 12:03 AM

    Hi Tyson,

    I would like to inform you that the iphone app still have issue and it's current ticket is still with our dev team with still opened status.

     

    You can try opening that form with submissions on the form builder, and delete the submissiosn there(if that is what you wanted to do). Make sure to make back-up of the submissions first in case you have need of it. 

    To be more safe, remove the Dropbox integration too before deleting submissions.

    I will add your post to the thread with ticket so that you will be included on the notification when our Dev team have news/updates on progress of this.

    Thank you for your understanding.

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    Answered by guest_22535662530046 on September 30, 2012 at 07:45 PM
    Thanks. Note that it''s impossiblel to log into my jotform account from safari on iPhone because of how the web page renders on iPhone. I downloaded opera so I could log into my account and delete the submissions on iPhone. So maybe let the dev folks know about that too. Tyson
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    JotForm Support

    Answered by Rodjit on September 30, 2012 at 08:58 PM

    Hi,

    I am sure that our developers are working into this issue, so we would like to ask again for your patience.

    Thanks