I do not see the background image on my form

  • VentaVid
    Asked on January 7, 2018 at 5:42 PM

    halle, can someone help me?

    I do not see my background image... on my form. (one question per page layout)

    https://form.jotformeu.com/80057130793353

    Jotform Thread 1341486 Screenshot
  • jonathan
    Replied on January 7, 2018 at 6:48 PM

    Because your form was using the Card Form version, any custom background will not take effect. It will instead use a preset background image that the form theme uses.

    1515368602zzz 2018 01 08 07 Screenshot 10


    If you want to use the Classic Form layout, do the following steps on the Form Builder:

    1. Click SETTINGS

    2. Form Settings

    3. Show More options...

    4. Form Layout -- set the option to "All Questions in Single Page"


    In the classic form layout, you can use the Advance Designer to assign a custom background image on your form.



  • VentaVid
    Replied on January 8, 2018 at 12:49 AM


    thanks for your reply! Only yesterday I saw the photo !! with the same settings. The colors of the buttons do not change in this layout... do you want to look again? many thanks...

  • Nik_C
    Replied on January 8, 2018 at 6:10 AM

    I checked your form and the image is there:

    1515409781Screen Shot 2018 01 08 at 12 Screenshot 10

    Are you still experiencing this problem?

    Is the form embedded in the website by any chance?

    We'll wait for your response.

    Thank you!

  • VentaVid
    Replied on January 8, 2018 at 6:16 AM

    Hello, thanks for repsonse, that's the odd thing ... now he does!! so suddenly

    Answer for your question: "Is the form embedded in the website by any chance?" : no...

    i only use the link.

  • Mike_G JotForm Support
    Replied on January 8, 2018 at 9:21 AM

    Thank you for confirming my colleague's question.

    It seems that your concern has already been fulfilled. I have double-checked your form and I am also seeing the background image on my end.

    If you have other questions or concerns, please feel free to contact us again anytime.