I do not see the background image on my form

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    VentaVid
    Asked on January 07, 2018 at 05:42 PM

    halle, can someone help me?

    I do not see my background image... on my form. (one question per page layout)

    https://form.jotformeu.com/80057130793353

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    jonathan
    Answered on January 07, 2018 at 06:48 PM

    Because your form was using the Card Form version, any custom background will not take effect. It will instead use a preset background image that the form theme uses.

    1515368602zzz 2018-01-08 07.41.52.png


    If you want to use the Classic Form layout, do the following steps on the Form Builder:

    1. Click SETTINGS

    2. Form Settings

    3. Show More options...

    4. Form Layout -- set the option to "All Questions in Single Page"


    In the classic form layout, you can use the Advance Designer to assign a custom background image on your form.



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    VentaVid
    Answered on January 08, 2018 at 12:49 AM


    thanks for your reply! Only yesterday I saw the photo !! with the same settings. The colors of the buttons do not change in this layout... do you want to look again? many thanks...

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    Nik_C
    Answered on January 08, 2018 at 06:10 AM

    I checked your form and the image is there:

    1515409781Screen Shot 2018-01-08 at 12.0

    Are you still experiencing this problem?

    Is the form embedded in the website by any chance?

    We'll wait for your response.

    Thank you!

  • Profile Image
    VentaVid
    Answered on January 08, 2018 at 06:16 AM

    Hello, thanks for repsonse, that's the odd thing ... now he does!! so suddenly

    Answer for your question: "Is the form embedded in the website by any chance?" : no...

    i only use the link.

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    Mike_G
    Answered on January 08, 2018 at 09:21 AM

    Thank you for confirming my colleague's question.

    It seems that your concern has already been fulfilled. I have double-checked your form and I am also seeing the background image on my end.

    If you have other questions or concerns, please feel free to contact us again anytime.