The total product quantity does not appear in the form

  • MihaelaTom
    Asked on January 8, 2018 at 6:51 AM

    Hello,

    This is Mihaela Tom from flowerMe (flowerme.hu). This is to report a malfunction on the forms related to the total quantity of the products which is not shown in the forms.

    Could you please fix that as soon as possible?

    Thank you,

    Mihaela 

    Page URL: https://www.flowerme.hu/send-bouquets
  • Ardian_L
    Replied on January 8, 2018 at 9:40 AM

    I cloned your form and submitted a test submission and in my work the quantity it is being shown.

    Please check the images below:

    1515422386Qty1 Screenshot 10

    1515422393qty2 Screenshot 21

    Let us know if you have any other question.

  • MihaelaTom
    Replied on January 8, 2018 at 12:45 PM

    Hello, thank you for the answers, the quantity are show in the form but not the totals once the client is ordering the products right on the form. It is shown only when the e/mails are sent to them or as a notifier to me. Which is strange. Before the totals were shown directly on the form once filled/in.


    On the other hand, I just realized that the text which was inserted in the e/mails containing the summary of the order dissapeared and do not understand how this happened.

    Last but not least the footer of the Thank you letter on the website is branded with jot form. Why is that?

    Thank you and bests,

    Mihaela 

  • BJoanna
    Replied on January 8, 2018 at 1:34 PM

    If you want to show the total on the form, you have to set Show Total Price on the Form option to Yes inside of the payment field settings. 

    1515436339total1 Screenshot 10

    Considering that your other questions are not related to the subject of this thread, I move them to the separate threads and we will provide you an answer there shortly. 

    https://www.jotform.com/answers/1342340 

    https://www.jotform.com/answers/1342341