- JotForm SupportJohn_BensonAnswered on January 08, 2018 at 07:13 PM
We need to delete the guilty fields so we can re-activate your account back to good condition. If that is okay with you, please let us know.
If you want to collect the credit card information of your user, try asking for a phone number and ask them via phone or email.
We'll wait for your reply. Thank you.
- chat6535Answered on January 08, 2018 at 07:43 PMi am trying to answer you through the thread, but won't allow. You can delete that form, but can you please re-activate my other form. Client info form. Has nothing to do with collecting cc info. Thank you very muchDonna J. Chatron | Pinnacle Elite Agent 2013-2016 Mexico and Caribbean SpecialistAM Resorts Master AgentPalace Resorts Pro AgentKarisma GIVC AgencyTravel Leaders Network Monarch Travel and Resorts | KHM Travel (AFF) 216-857-3233 | 800-311-9750www.monarchtravelandresorts.com
- JotForm SupportJohn_BensonAnswered on January 08, 2018 at 09:12 PM
I have removed the guilty fields and re-activated your account. You can now use your forms and account properly.
I hope this helps. If you need further assistance, please let us know.