Unable to access my account

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    Donna Chatron
    Asked on January 08, 2018 at 07:05 PM
    Bdavid, can you please email me. I am having the same problem. Did not know I could not collect my client's cc info. I am a travel agent and at least need my client information form reactivated. Thank you.....
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    Answered on January 08, 2018 at 07:13 PM

    I checked your form and I can see that you're asking for credit card information using the Basic fields. As per our terms of use, collecting credit cards is not allowed here in JotForm.


    We need to delete the guilty fields so we can re-activate your account back to good condition. If that is okay with you, please let us know.

    If you want to collect the credit card information of your user, try asking for a phone number and ask them via phone or email.

    We'll wait for your reply. Thank you.

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    Answered on January 08, 2018 at 07:43 PM
    i am trying to answer you through the thread, but won't allow. You can delete that form, but can you please re-activate my other form. Client info form. Has nothing to do with collecting cc info. Thank you very muchDonna J. Chatron | Pinnacle Elite Agent 2013-2016   Mexico and Caribbean SpecialistAM Resorts Master AgentPalace Resorts Pro AgentKarisma GIVC AgencyTravel Leaders Network  Monarch Travel and Resorts | KHM Travel (AFF) 216-857-3233 | 800-311-9750www.monarchtravelandresorts.com     
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    Answered on January 08, 2018 at 09:12 PM


    I have removed the guilty fields and re-activated your account. You can now use your forms and account properly.

    I hope this helps. If you need further assistance, please let us know.