Why would orders go through and show up on my report but when person hits submit, PayPal payment does not post?

  • asabia
    Asked on January 8, 2018 at 11:11 PM
  • Nik_C
    Replied on January 9, 2018 at 3:30 AM

    I checked your form and it is properly integrated with PayPal:

    1515486493Screen Shot 2018 01 09 at 9 Screenshot 10

    And it redirected properly after submitting:

    1515486534screencast Screenshot 21

    Are you still experiencing this issue?

    Please let us know.

    Thank you!

  • asabia
    Replied on January 10, 2018 at 9:42 PM

    It only happens once in a while - not sure if it is a problem with customer's PayPal account or my form.  The submission goes through so I think they have paid but when I look at PayPal, payment is not there.

  • Nik_C
    Replied on January 11, 2018 at 1:31 AM

    I would see that possible only if they didn't choose any product so the PayPal total field is empty.

    1515652185Screen Shot 2018 01 11 at 7 Screenshot 10

    Since the product fields are not required, they are able to not select them and submit the form.

    So, please check if those submissions (without payments on PayPal) have any product selected.

    Thank you!