Why would orders go through and show up on my report but when person hits submit, PayPal payment does not post?

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    asabia
    Asked on January 08, 2018 at 11:11 PM
  • Profile Image
    Nik_C
    Answered on January 09, 2018 at 03:30 AM

    I checked your form and it is properly integrated with PayPal:

    1515486493Screen Shot 2018-01-09 at 9.25

    And it redirected properly after submitting:

    1515486534screencast.gif

    Are you still experiencing this issue?

    Please let us know.

    Thank you!

  • Profile Image
    asabia
    Answered on January 10, 2018 at 09:42 PM

    It only happens once in a while - not sure if it is a problem with customer's PayPal account or my form.  The submission goes through so I think they have paid but when I look at PayPal, payment is not there.

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    Nik_C
    Answered on January 11, 2018 at 01:31 AM

    I would see that possible only if they didn't choose any product so the PayPal total field is empty.

    1515652185Screen Shot 2018-01-11 at 7.29

    Since the product fields are not required, they are able to not select them and submit the form.

    So, please check if those submissions (without payments on PayPal) have any product selected.

    Thank you!