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shubbellAsked on January 9, 2018 at 11:20 AM
Help! I am getting a 502 Server error on the form below. Need to process these ASAP:
https://form.jotform.com/72696215982165
I removed the requirement that forms be attached, thinking maybe uploading forms was causing the error, but still receiving the server error without a form attached.
Thanks!
Page URL: https://form.jotform.com/72696215982165 -
shubbellReplied on January 9, 2018 at 11:24 AM
It appears that forms are actually being submitted now, but the server error is still displaying instead of the "thank you, your submission has been received" message.
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David JotForm SupportReplied on January 9, 2018 at 12:08 PM
There was a temporary error with one of our EU servers that should now be resolved. Let us know if the issue persists and we will be happy to have another look.
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crssloReplied on January 9, 2018 at 1:03 PM
Issue persists for us.
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David JotForm SupportReplied on January 9, 2018 at 1:31 PM
There is a separate error that is currently being addressed. This error should be resolved shortly. Thank you for your patience.
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David JotForm SupportReplied on January 9, 2018 at 1:37 PM
Both errors should now be resolved. Let us know if the issue persists and we will be happy to have another look.
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crssloReplied on January 9, 2018 at 1:41 PM
The issue persists for us.
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David JotForm SupportReplied on January 9, 2018 at 1:45 PM
Is there a specific form that can be used to reproduce this? I tested your most recent form and my submission went through without issue.
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crssloReplied on January 9, 2018 at 1:50 PM
Seems to be working now...Thanks for your great support as usual. :)
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David JotForm SupportReplied on January 9, 2018 at 2:20 PM
Thank you for confirming. If it does return, which it should not, let us know and will look in to it as soon as possible.