Why is my account suspended?

  • Profile Image
    Asked on January 09, 2018 at 02:48 PM


    How are you?

    I'm having problems logging into my account.

    This is bringing me several inconveniences in my activity. Can you reactivate my account as soon as possible?

    Another mail for contact me: garcia.luis25@hotmail.com

    Thanks a lot! 

  • Profile Image
    Answered on January 09, 2018 at 04:02 PM

    Your account/username losbrunos was suspended due to the phishing form you created. The form violates our Terms of Use.

    Scams. You agree that you will not use JotForm or any form(s) you create using JotForm for scamming purposes to attract, lure, or illegally obtain payment of any sort from others by unjustifiable means such as posting a jotform as a money-making program on a classified ads site as an example of that. Any account reported or found doing so will be immediately suspended.   

    Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

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    You cannot use the form to collect credit card accounts data. This is considered a phishing method and is illegal.