Getting 404 error with my form

  • taxicaffeina
    Asked on January 10, 2018 at 3:30 AM

    Hi,

    my form

    https://form.jotformeu.com/taxicaffeina/contratto-individuale---reva2
     

    are terribly slow to reach from any browser. My internet connection works correctly (more than 500 Mbits) but there is no way to use the form. I'm using 57.0.4 (64 bit) firefox quantum. Same problem with Chrome. I've already cleared cookies and temp file.

    In case the form appear, after fill field there is no way to reach both email configured with a correct PDF attached (all filed are printed, also hidden fields!).

    What's happening? Please help me!

    thanks

    Max


    Page URL: https://form.jotformeu.com/taxicaffeina/contratto-individuale---reva2
  • taxicaffeina
    Replied on January 10, 2018 at 3:35 AM

     Now I see a 404 ERROR !

  • taxicaffeina
    Replied on January 10, 2018 at 4:13 AM

    Same form (I've cut/paste link in jotform page):

    https://form.jotformeu.com/63545627727364

    now

    502 Bad Gateway !
  • eee Chief Technology Officer
    Replied on January 10, 2018 at 9:08 AM

    Hey @taxicaffeina,

    I don't see any problem with your form,

    Could you please check and confirm?

    Thanks!

    1515593275Screen Shot 2018 01 10 at 5 Screenshot 10

  • taxicaffeina
    Replied on January 10, 2018 at 1:22 PM

    Hi,

    link is correct. At this time it seems to work more fastly than some hours ago.

    Anyway I found a problem with PDF that I need to send with confirm email after submission.

    Some text fields are not visible by default but I need them because contain a lot of important text. Neither the logo I see in the editor aren't included in PDF file.

    Do you know why the

    PDF doesn't include all fields I created by the editor
    ?

    Thanks for your help

    Max

    PS: chapta are very boring! I need to try a dozen of time to send message because at the end a message "Chapta connection error" appear (I see the message in Italian language)

  • Jed_C
    Replied on January 10, 2018 at 2:23 PM

    I have created a separate thread for your other concern. I will be responding here https://www.jotform.com/answers/1345027 shortly.