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    Submission Count on submission edit.

    Asked by 2adorable on September 28, 2012 at 05:57 PM

    When customers fill out my forms, i sometimes need to edit the submissions for CRM purposes. Everytime i edit it, it counts as a form submission, and it re-emails me the submisson. can this stop? it's really anoying and its eating away at my monthly submission count also its making mt statistics inaccurate.


    please help.

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    JotForm Support

    Answered by Mike_T on September 28, 2012 at 06:26 PM

    We understand your concern, but unfortunately, this is not possible to change that behavior.

    This is how the system works, each Edit action is counted as submission, since the data is being submitted to the server.

    Edit submission email notification is required for security reasons, as anyone who has the account access or Edit link can change the submission. Please note that we do not send Autoresponders on Edit.

    We hope for your understanding in this matter. Thank you for using our services.