Form encryption private key is not working

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    Asked on January 10, 2018 at 02:02 PM

    I have one jotform I use on our website. When I created the form I generated a key. However, the key no longer works and I cannot read the encrypted information. I cannot firgure out what to do now?

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    Answered on January 10, 2018 at 03:12 PM

    Unfortunately it is not possible to view the previous data if you have lost the original encryption private key. You will need to redo instead the process to be able to have form encryption enabled on new submission data. Please refer to the user guide below.

    User guide: Encrypted Forms and How to Use Them

    Q14: What Should I Do If I Lost the Key but Wanted to Keep Encryption Enabled?

    It is possible to generate new keys by disabling the encryption feature and then enabling it again. Use the CREATE ENCRYPTION KEYS FOR ME option to generate a new key.

    In case you're wondering, no, the new keys will not decrypt the old data.