Why when I log in I get suspended error?

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    Asked on January 10, 2018 at 11:00 PM

    When I log in, I am getting a log in suspended error.

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    Answered on January 11, 2018 at 06:12 AM


    In your forms with Ids "80081298584161" and "80080759084157" , you are taking credit card and drivers license information, which violates the terms of use. For this reason your account was suspended.

    In order to get payments, you can use payment integrations provided by us. You can find the guide below for this.



    I have removed these fields from the form and activated your account.


    Kind Regards

    1515669167Ekran Resmi 2018-01-11 14.00.3

    1515668585Ekran Resmi 2018-01-11 14.02.1


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    Answered on January 11, 2018 at 01:43 PM
    I just used a form that was already there
    Sent from my iPhone
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    Answered on January 11, 2018 at 02:58 PM

    What do you mean "that was already there"?

    Anyhow, as my colleague said, collecting credit card information through plain text is highly against our Terms of use. And we have a zero-tolerance policy regarding that rule.

    The only way you can collect credit card information is to use one of our payment integrations: https://www.jotform.com/help/323-Mastering-Payment-Form-Integrations-with-JotForm

    Let us know if that works for you so we can remove the problematic fields and re-activate the account.

    Thank you!