What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving email alerts

    Asked by mpsolutions on September 29, 2012 at 11:30 AM

    Hi Jotform folks, not sure why I'm suddenly not receiving email alerts for my two forms. I've checked to be sure the alerts are enabled and that the correct email addresses are included. I did a test submission on my site and so far no email alert. It appears that the last submissions received were all on Sept.1st. So I'm wondering if there was an update to the forms that I need to include on my site that I didn't know about. Please advise. 


    Thank you.






    My two sites are RiverTavernRestaurant.com and DinnersAtTheFarm.com

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    JotForm Support

    Answered by EduardoMendez on September 29, 2012 at 11:50 AM


    Hello Michelle, I have checked our logs and found your e-mail address in our "bounce list". Here is the reason given:

    mpsolutions@comcast.net is IN the bounce list

    Reason(s) : 5.4.7 - Delivery expired (message too old) 554-'imta26.emeryville.ca.mail.c= omcast.net comcast Comcast Blocked for spam. Please see http= ://postmaster.comcast.net/smtp-error-codes.php#BL000000'

    I have since removed your address from there and that should fix the issue. To avoid this in the future, please whitelist our Jotmails ip addresses or ask your email service provider to do it for you.

    Also, a good suggestion would be to set the sender address to noreply@jotform.com  on your form notifications.

    Thanks and let us know if we can further assist you!