Not receiving email alerts

  • Profile Image
    mpsolutions
    Asked on September 29, 2012 at 11:30 AM

    Hi Jotform folks, not sure why I'm suddenly not receiving email alerts for my two forms. I've checked to be sure the alerts are enabled and that the correct email addresses are included. I did a test submission on my site and so far no email alert. It appears that the last submissions received were all on Sept.1st. So I'm wondering if there was an update to the forms that I need to include on my site that I didn't know about. Please advise. 

     

    Thank you.

     

    Best,

     

    Michelle

     

    My two sites are RiverTavernRestaurant.com and DinnersAtTheFarm.com

  • Profile Image
    EduardoMendez
    Answered on September 29, 2012 at 11:50 AM

     

    Hello Michelle, I have checked our logs and found your e-mail address in our "bounce list". Here is the reason given:

    mpsolutions@comcast.net is IN the bounce list

    Reason(s) : 5.4.7 - Delivery expired (message too old) 554-'imta26.emeryville.ca.mail.c= omcast.net comcast 199.255.193.31 Comcast Blocked for spam. Please see http= ://postmaster.comcast.net/smtp-error-codes.php#BL000000'

    I have since removed your address from there and that should fix the issue. To avoid this in the future, please whitelist our Jotmails ip addresses or ask your email service provider to do it for you.

    Also, a good suggestion would be to set the sender address to noreply@jotform.com  on your form notifications.



    Thanks and let us know if we can further assist you!