Unable to log in to account and I'm not receiving the password reset instructions

  • Profile Image
    salageansergiu@gmail.com 
    Asked on January 11, 2018 at 11:33 AM

    Hello!

    I can't log in even if my username and password are good. I only get the message they don't match.

    I tried "Forgot password" and I don't get any email from you to change my password. I need to enter in my account, what's happening?

    Thanks!

  • Profile Image
    Mike_G
    Answered on January 11, 2018 at 12:49 PM

    I see that you have opened a separate thread for this concern and one of my colleagues already replied to it.

    https://www.jotform.com/answers/1346098

    Please refer to that thread to avoid confusion.