Unable to log in to account and I'm not receiving the password reset instructions

Hello!

I can't log in even if my username and password are good. I only get the message they don't match.

I tried "Forgot password" and I don't get any email from you to change my password. I need to enter in my account, what's happening?

Thanks!

I see that you have opened a separate thread for this concern and one of my colleagues already replied to it.

https://www.jotform.com/answers/1346098

Please refer to that thread to avoid confusion.