Unable to log in to account and I'm not receiving the password reset instructions

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    Asked on January 11, 2018 at 11:33 AM


    I can't log in even if my username and password are good. I only get the message they don't match.

    I tried "Forgot password" and I don't get any email from you to change my password. I need to enter in my account, what's happening?


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    Answered on January 11, 2018 at 12:49 PM

    I see that you have opened a separate thread for this concern and one of my colleagues already replied to it.


    Please refer to that thread to avoid confusion.