Appointment slot widget: Widget gets stuck on Firefox browser when cleared form button is clicked

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    mcds
    Asked on January 11, 2018 at 04:01 PM

    Additionally, after having cleared the form, the form conditions I have set up that depend on the Configurable List being filled out are messed up (details below).

    Details about #2:

    My conditions are that a number of fields are conditionally shown once the Configurable List has been filled out.

    The problem is that after clicking "Clear Form," even though the Configurable List has NOT been cleared, the other fields that depend on the Configurable List being filled out are not showing on the page, and even manually deleting the contents of the Configurable List and re-filling it do not trigger the conditional fields to show again.

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    Jed_C
    Answered on January 11, 2018 at 04:05 PM

    Apologies for this inconvenience.

    Are you able to provide us some screenshot or screencast showing the working condition then suddenly stops working after using the clear form button?

    Or maybe share the form URL for us to test? Looking forward for your response.

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    mcds
    Answered on January 11, 2018 at 06:27 PM

    Thank you for looking into it. Here is a url for a test copy of the form:

    https://www.jotform.com/80107004772144

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    Jed_C
    Answered on January 11, 2018 at 07:05 PM

    Thanks for sharing the form. Based on my test, the condition still works but since it wasn't cleared after clicking the "Clear form" button, it hides back what is supposed to be displayed. If you choose a different selection, it triggers back the condition.

    Sample screencast:

    1515715496MCDS.gif

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    mcds
    Answered on January 12, 2018 at 05:30 PM

    Hi, 



    Thanks for testing. It is definitely not behaving properly at least in some browsers—below is on Firefox (Mac). Although I accidentally found while making this screen capture that I was in fact able to get the course selection options to reappear by dragging down in the area where they were supposed to be, it definitely isn't reappearing in the way it should be as it does in your screen capture.


    Could you please keep looking into it as at least a browser-related issue?

    1515796232form screen capture-Firefox Ma




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    Jed_C
    Answered on January 12, 2018 at 05:59 PM

    I was able to reproduce it on Firefox Windows as well. It seems to be isolated to Firefox browser only. I have now forward this to our L2 team for further investigation. 

    Firefox screencast

    1515797751firefox.gif

    Chrome screencast

    1515797948chrome.gif

    Again, we thank you so much for sending this report and we do apologize for the inconvenience this has caused you.

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    mcds
    Answered on January 12, 2018 at 06:05 PM

    Great, thanks for continuing to look into it and passing it on for further investigation.