Field not showing up

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    sshepperd
    Asked on January 15, 2018 at 08:31 AM

    Hello,

    I have created a form and when I preview the form a "long text entry" field is not showing up.  I've checked to make sure the field is not hidden but I can't seem to make it visible.  The field is "Corrective Action Taken" and it sits below "If there were any witnesses to the accident, please provide name(s)".

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    Dexter_R
    Answered on January 15, 2018 at 09:46 AM

    Hello,

    I cloned your form, and noticed that "long text entry" with the field "Corrective Action Taken" is shown, from my end.

    Check the image bellow:

    1516026954field_not_visible.png

    You can check once again, just to make sure id that is what you need.

  • Profile Image
    sshepperd
    Answered on January 15, 2018 at 10:43 AM
    Hi,
    I’m not sure if there is a glitch on my computer but I still can’t see the field
    [cid:image001.png@01D38DE6.56B567C0][cid:image002.png@01D38DE6.56B567C0]
    Thank you,
    Samantha Shepperd | Toronto Branch Administrator
    Fujitec Canada Inc.
    15 East Wilmot St.
    Richmond Hill, ON L4B 1A3
    P 905 731 8681 x 214
    F 905 731 8425
    [Fujitec Logo_Transparent 120dpi.gif]
    Elevators. Escalators. Service.
    ...
  • Profile Image
    Dexter_R
    Answered on January 15, 2018 at 11:44 AM

    Try to insert some text in "Long text entry properties", then go to advanced, and you will see to boxes default value or hover text.

    1516034317longterm_text.png

    Let me know, if we did something?! I tested on the IE and Mozilla and it looks like it's working.

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    sshepperd
    Answered on January 15, 2018 at 12:43 PM
    I put “hello” in the place holder section and it still doesn’t show up. I’m using Chrome browser. I have the long text entry element in many of my forms but this is the only one I’m having issues with.
    Thank you,
    Samantha Shepperd | Toronto Branch Administrator
    Fujitec Canada Inc.
    15 East Wilmot St.
    Richmond Hill, ON L4B 1A3
    P 905 731 8681 x 214
    F 905 731 8425
    [Fujitec Logo_Transparent 120dpi.gif]
    Elevators. Escalators. Service.
    ...
  • Profile Image
    TREVON
    Answered on January 15, 2018 at 01:54 PM

    Checking on the form further I managed to fix the issue by removing the the field and adding a similar field.

    I would recommend if you do not mind try removing the field and adding a similar field.

    Kindly do let us know if this fixes the issue on your end.

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    sshepperd
    Answered on January 15, 2018 at 02:43 PM
    Great, that worked. Next time I will try removing and adding again. Thanks for all the help.
    Thank you,
    Samantha Shepperd | Toronto Branch Administrator
    Fujitec Canada Inc.
    15 East Wilmot St.
    Richmond Hill, ON L4B 1A3
    P 905 731 8681 x 214
    F 905 731 8425
    [Fujitec Logo_Transparent 120dpi.gif]
    Elevators. Escalators. Service.
    ...