Form title of a custom URL won't change on Facebook post

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    Hfisher2017
    Asked on January 15, 2018 at 11:33 AM

    I need this to say jadyns German exchange not wolverines cheer.

    i thought I updated all locations but link still isn’t correct.

    i had this issue last time as well when I cloned a form.


    can you please help 

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    Richie_P
    Answered on January 15, 2018 at 12:48 PM

    May we know the complete URL ? Have your tried getting a new published link?

    You can check this guide on creating a custom URL: How-to-Create-a-Custom-URL-of-a-Form

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    Richie_P
    Answered on January 15, 2018 at 01:40 PM

    I have checked the link and the preview opens Wolverines Cheer not jadyns.

    Can you change the custom URL to a new one, or reset the URL.


    If the issue still remains,let us know so we can forward it to our developers so they can check it further.

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    Hfisher2017
    Answered on January 15, 2018 at 01:58 PM

    I already tried that it’s still not working

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    Richie_P
    Answered on January 15, 2018 at 02:09 PM

    I have forwarded the issue to our developers. When there is an update about the issue, you will be informed via this thread.

    Thank you. 

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    Hfisher2017
    Answered on January 15, 2018 at 02:19 PM

    Should I hear back today? 

    This is the 2nd time it’s happened to me!

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    Richie_P
    Answered on January 15, 2018 at 02:44 PM

    Unfortunately we do not have a time-frame for when this issue will be resolved.

    The ticket is still open and our developers are working on it.

    Thank you for your understanding.