What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to renew my membership?

    Asked by UNSWEngineering on February 08, 2011 at 05:29 PM

    I received an email from plimus prompting me to renew my jotform membership.

    Is this email legit and if yes, how can I do it? The username and password are not the ones we normally use for our jotform account, and I'm not sure what the password should be. Can you resend it to me?

    We've been very pleased with the service and would definitely like to keep our Premium account active.

    Thanks, Celine. 

  • Profile Image
    JotForm Founder

    Answered by aytekin on February 09, 2011 at 01:43 AM

    Unless your credit card is expired, no action is needed on your part. Your credit card will be charged automatically.

    If you need to change your credit card information, you will need to find out your Plimus username (a long string of numbers) from the original plimus email you received when you paid for JotForm, then enter it on the link below and enter the email address used in email.

    https://secure.plimus.com/jsp/forgot_password.jsp??designId=1

     

    That will reset your password and you can then login there to change the CC details.