My account is auto suspended

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    Dashawn Wilson 
    Asked on January 16, 2018 at 02:35 PM

    I created an account and immediately began creating a form, I was then later asked to login to my account again and it told me that my account was autosuspended and continues to say that. Please help me get back into my account, because I do not want to have to re create the whole form all over again.

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    BDAVID
    Answered on January 16, 2018 at 03:01 PM

    Asking for login credentials is not allowed: https://www.jotform.com/help/8-Terms-of-Use \

    "Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately."

    1516132840login.png

    If you want to have your account reactivated, we will need to delete the password field first.

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    Dashawn Wilson 
    Answered on January 16, 2018 at 03:17 PM

    Is there a widget that allows for that to be an option where as I am creating a site for a company that would like to allow user logins. Regardless I will remove the password field from the form once you allow me access back to my account.

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    BDAVID
    Answered on January 16, 2018 at 03:39 PM

    We have removed that field, and reactivated your account. Unfortunately, there is no way to collect that type of information through a field or any widget.

    Open a new thread if you need anything else, we will be glad to assist you.