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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email Submission Not Working

    Asked by SafiCoordinator on October 02, 2012 at 09:38 AM


    I am having trouble getting my form to produce a "thank you" page - it just goes to a white page. Also if you refresh this page it will send the submission twice. 


    The bigger problem is that the form will not send out an automated email either to the email that I have it setup to send to in order to notify or the person submitting the form. I have tested this using the test feature in the email submission and it does send me an email when I test it, but not when I submit a form for real. Here is the URL  http://submit.jotform.me/submit/22631552518451/ 



    Page URL:

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    JotForm Support

    Answered by EduardoMendez on October 02, 2012 at 11:20 AM

    Hi Chris,

    I noticed you have two notifications.  The second one does not have a recipient's address and that is why it is not sent.

    I have tested your form and was not able to reproduce the issue.

    Whenever I submitted the information on the form, I was redirected to the "Thank You" page.

    And when checking my inbox, I received a copy of the submitted answers (only for the forst notification.  The second notification on the form needs the e-mail address)

    Please update the receipient's address and let us know if this fixes the issue.

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    Answered by SafiCoordinator on October 09, 2012 at 05:03 AM

    Thanks for your quick response. I still do not get a "Thank You" page. Perhaps this has something to do with the attachments being on the last page? I have no idea why it would work for you and not for me. Also when I send a test email I receive it, but whenever I submit a form I do not receive it. Perhaps this also has to do with the fact that I am not able to get the form to give me the "Thank You" page. I have tried this on two different computers, on two different networks and received the same response. I was under the impression that the form could automatically send out emails to applicants. Is this possible? If so how do you do it? Here is the URL to the form that I have created. http://form.jotform.me/form/22631552518451 Thanks again. 

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    JotForm Support

    Answered by liyam on October 09, 2012 at 06:42 AM

    We apologize for this inconvenience, Chris.

    As I have tested your form numerous times, it appears as what you say. 

    As an alternative solution, you can try cloning your form and use the cloned form instead.  To clone your form, select the form on your My Forms page, and then select Clone Form

    Please let us know if you need further assistance.


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    Answered by SafiCoordinator on October 09, 2012 at 07:00 AM

    Thanks so much. That fixed it. Great customer service.