What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am trying to update my billing. Your website does not work with my username and password!

    Asked by jhaswell on October 02, 2012 at 10:02 AM
  • Profile Image

    Answered by pinoytech on October 02, 2012 at 10:10 AM

    Hi,

    The ideal way of doing this is on Plimus itself. In an email from Plimus when your first registered you will have a received a Plimus username.

    If you can find that username, please follow this steps to update your card information:

    1. Find your Plimus username in the email that was sent to you when you first paid for your subscription

    2. Reset you Plimus password by entering your email and your Plimus username in this page: https://secure.plimus.com/jsp/forgot_password.jsp?designId=1 

    3. Login to Plimus via this page: https://secure.plimus.com/jsp/account_login.jsp

    4. Go to My Account then click "Change" on the payment method column (far right side) of your active JotForm subscription

    5. Save the changes that you made.

    Hope you find this information helpful. Thank you for using JotForm!