How to disable email fraud detection checks

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    DeeperStill
    Asked on January 18, 2018 at 02:12 PM

    Another question...this shows up on email responses to people referring to their emails. Any way to disable?

    This sender failed our fraud detection checks and may not be who they appear to be. Learn about spoofing

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    EltonCris
    Answered on January 18, 2018 at 02:19 PM

    That's most likely a security feature implemented by your email service provider. Since the email is legit, you can add it to your whitelist or add the sender email to your contact list so hopefully, the next email won't have that message anymore. 

    If the problem persists, please contact your email service provider and ask them to whitelist our sending server IPs. https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains