Not receiving email notifications

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    s_confer
    Asked on October 02, 2012 at 03:04 PM

    Hello, I have a jotform integrated into my website. When I test the form from within the form builder, I get the notifications in my email. When I send a message through my website, I don't get them. Any ideas? Thank you and much appreciated!

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    moonzkie
    Answered on October 02, 2012 at 03:22 PM

    Hi,

    Upon checking, you were not able to setup your email notification properly.

    To setup your notification, please follow these steps:

    1. Select Setup & Embed tab

    2. Click Email Alerts

    3. Select the notification you want to change

    Hope this helps. Thank you.

  • Profile Image
    s_confer
    Answered on October 02, 2012 at 09:44 PM

    Thanks a lot! I think it was because I had the Reply to email filled out as their email instead of no-reply. I read a couple other posted questions and that seemed to be the problem for some people. 

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    jonathan
    Answered on October 02, 2012 at 09:59 PM

    @ s_confer

    Hi, can you please confirm when you can, that all's well now?

    I checked your form's latest email log, and found submissions email sent as of today.

    Otherwise, inform us if you still have concerns.

    Thanks.

  • Profile Image
    s_confer
    Answered on October 02, 2012 at 11:34 PM

    Yes, all is working perfectly now! Thank you :)