I share a report with a user but they can no longer access the report as their IP has been banned by Jotform due to suspected phishing attempt. The us

  • tonychiswell
    Asked on January 19, 2018 at 5:36 AM
  • Ardian_L
    Replied on January 19, 2018 at 8:57 AM

    Can you please provide the username and the IP of that user so we can check and whitelist the IP. We will be waiting for your reply. 

  • tonychiswell
    Replied on January 22, 2018 at 4:44 AM

    Hi


    The IP address is 195.11.201.142, the user is not a registered Jotform user, just a data recipient.


    Thanks


    Tony


  • Ardian_L
    Replied on January 22, 2018 at 5:49 AM

    The IP you have provided has been added to our White List. Please let us know if the issue persists.