What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is there a pending payment?

    Asked by handsonhealing on October 02, 2012 at 05:29 PM
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    JotForm Support

    Answered by Deygus on October 02, 2012 at 06:04 PM

    Pending Payments (also known as Incomplete Payments) happen because the customer/user that filled out your form did not complete it when they submitted it by closing it out the form after submission before it could foward them to the payment gateway. If you click on the Notification you will then be taken to a page that lists any previous incomplete payments that you have and if you hover over it you will see in the corner " Complete Submission ". If you click on that it will send the customer an email requesting them to finish it by requesting that they finalize and make a payment.