Why are my registration payments not showing up in my Square account?

  • ibsenadmin1
    Asked on January 19, 2018 at 10:04 AM

    Hi,

    I built a registration form last night and connected it to our Square account.  We have had several people register, but I don't see any record of payments in my Square account.  Can you help me figure out what it going wrong?



    Page URL: http://form.jotform.com/ibsenadmin1/summer-family-campout-2018
  • Elton Support Team Lead
    Replied on January 19, 2018 at 11:14 AM

    Your Square payment is in Test Mode upon checking. This means that no actual payments will be processed upon submission.

    If you want to collect real payments, you must set it to Live Mode.

    Why are my registration payments not showing up in my Square account? Image 1 Screenshot 20

    If you have more questions, let us know.