What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Login problems

    Asked by guest_22756858110052 on October 02, 2012 at 06:36 PM


    I have created an account and successfully created my first form - thank you. Problem is that I cannot log back into my account.

    Username is gino, and have tried several times to get my password reset. the email gets sent but does not arrive in my inbox or spam folder. I have received the activating or initial email to gino[at]stressdiaries.com, but cannot get the username and password to work. I am unsure of the password and that is probably why I cannot get in.

    PLEASE help? Need to edit my created form...

    Many thanks, Gino

  • Profile Image
    JotForm Support

    Answered by jonathan on October 02, 2012 at 08:44 PM

    Hi Gino,

    I was able to check your account, and found no issue with it. Your current username is 'gino' and it uses the email account you just mentioned.

    Try requesting a 'password reset' using the 'Forgot Password?' button in JotForm's login page

    Use the email you previously used to signed-up so that you can recieve the reset instructions.

    Please inform us if you continue to encouter this issue.