Email body missing when forwarded to Freshdesk

  • Profile Image
    kamna
    Asked on January 20, 2018 at 07:43 AM

    Hello,

    I'm having trouble seeing the email body of an email that gets forwarded to my Freshdesk inbox from my Gmail account. I receive this email notification from JotForm in my Gmail with the body just fine. I found a public ticket already about this but there was no solution provided.

    I've attached the screenshots of the JotForm email history, Gmail inbox, and the view of the ticket as a zip below. Please have a look.

    What is weird is that if I add a PDF of the form in the email notification, I can see that it's been passed to Freshdesk. The only thing that it's not passing is the body.

    Waiting for your prompt and helpful response.

    Thanks,

    Kamna

  • Profile Image
    TREVON
    Answered on January 20, 2018 at 12:10 PM

    Kindly do note that we currently do not have integration with Freshdesk. From the screenshot  I can see the email has been sent with the body and show as it should.

    Seem that the area that has a problem is the integration between Gmail and Freshdesk where the email body is striped off.

    Based on the above I would recommend you check the integration between Gmail and FreshDesk as we may have little to assist on the Integration.