I exceeded my account limit - what is going on here?

  • Profile Image
    raceform
    Asked on January 20, 2018 at 05:46 PM

    Someone filled out a submisstion in my name and thus I exceeded the limit,

    I liked jotform until now.

    I want to cancel my account, how do I do this?

  • Profile Image
    liyam
    Answered on January 21, 2018 at 02:45 AM

    Hello raceform,

    I see that your subscription is under Free status and so you are only limited to 1 payment submission. It appears that you have received two payment submissions within the day and triggering a temporary suspension of your forms.

    As your account's status being free, there is no subscription to cancel. Your forms will be reactivated either by upgrading back to Bronze, or by waiting until the 1st day of the next month.

    If you have questions, please let us know.