- Brian StenzlerAsked on January 21, 2018 at 10:42 AM
I have this issue with a couple of my forms. If you go to form https://form.jotform.com/80203798722156.
The question on this form asking if they are interested in taking the DREAM Score, if the answer is either of the first 2 (both different versions of YES), the Thank You page is supposed to redirect the user to a different page (www.dreamwellness.com/dreamscore) but that condition isn't working.
Please advice.Page URL:
- JotForm SupportMarvihAnswered on January 21, 2018 at 01:26 PM
It seems that the URL in redirecting your Thank you page is incorrect.
It should be "www.dreamwellness.com/dreamscore" instead of Jotform.com/thankyou.html
- DreamwellnessAnswered on January 21, 2018 at 02:37 PM
The screenshot you have is actually different from what I see. I did in fact put the correct URL to go to dreamwellness.com/dreamscore but for some reason, it doesn't appear to be updating on your end. I tried it a few more times and now I am getting just a blank screen.
- JotForm SupportMarvihAnswered on January 21, 2018 at 02:59 PM
I believe that this is due to the form has Encryption enabled. Due to the encryption enabled the data that is supposed to trigger the condition is already encrypted thus it doesn't match anymore the condition.
I have cloned your form and turned off the Encrypt Form Data and it was able to redirect successfully.
Here is the cloned form https://form.jotform.com/80206197844965
- DreamwellnessAnswered on January 21, 2018 at 04:16 PM
Thank you for your help with this, but I am concerned that my problem won't be resolved because I need to use encryption. I took my original form and turned off the encryption. I then cloned the form, created the condition and it worked. I then turned encryption on for the new form and the condition stopped working. Will conditions such as these not work at all when using encrypted forms?
- JotForm SupportAdrianAnswered on January 21, 2018 at 06:03 PM
I am afraid that is the case. The conditions for the thank you page will not work if your form is encrypted.
That is because your form data is first encrypted and then submitted.
When the data gets encrypted, your condition has no effect anymore, as my colleague explained earlier.
I will escalate this to Level 2 and we will update you if this can be changed.
- Brian StenzlerAnswered on January 21, 2018 at 06:57 PM
that’s a bummer but I appreciate the effort and explanation.
- JotForm SupportNik_CAnswered on January 22, 2018 at 03:51 AM
This issue is still being worked on, we will keep you posted about the resolution.