- guest_22764789184065Asked on October 03, 2012 at 11:09 AM
I am a seasonal business, running from April to September. I will not be using more than 10 Jotforms per month between October and March and would like to switch back to the free subscription until April.
- JotForm SupportEduardoMendezAnswered on October 03, 2012 at 12:09 PM
You can do so by entering the "Account settings" section found at the bottom right of your "My Forms" page. You should see a button to cancel the subscription. It should forward you to a payment gateway (Plimus or FastSpring) where you can make the changes.
Please let us know if you need further assistance!
- guest_22764789184065Answered on October 05, 2012 at 04:48 PM
Thank you for your reply.
I have gone into the account settings but only see options to the account to a larger monthly fee. I simply want to revert back to the free account until my business resumes in the Spring. How do I do this?
- JotForm SupportEduardoMendezAnswered on October 05, 2012 at 05:51 PM
I see that you are currenlty logged in as a guest. Have you tried logging into your account and entering the settings section?
There should be a "cancel" button on the left hand side if you currenlty have a paying plan.
If you still have problems with this, do let us know your which account you would like to downgrade and we can process that for you!