I would like to temporarily downgrade my subscription. How do I do this?

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    guest_22764789184065
    Asked on October 03, 2012 at 11:09 AM

    I am a seasonal business, running from April to September. I will not be using more than 10 Jotforms per month between October and March and would like to switch back to the free subscription until April.

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    EduardoMendez
    Answered on October 03, 2012 at 12:09 PM

    Hi there,

    You can do so by entering the "Account settings" section found at the bottom right of your "My Forms" page.  You should see a button to cancel the subscription.  It should forward you to a payment gateway (Plimus or FastSpring) where you can make the changes.

    Please let us know if you need further assistance!

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    guest_22764789184065
    Answered on October 05, 2012 at 04:48 PM

    Thank you for your reply.

    I have gone into the account settings but only see options to the account to a larger monthly fee. I simply want to revert back to the free account until my business resumes in the Spring. How do I do this?

     Thanks,

     Craig

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    EduardoMendez
    Answered on October 05, 2012 at 05:51 PM

    Hello Craig!

    I see that you are currenlty logged in as a guest.  Have you tried logging into your account and entering the settings section?

    There should be a "cancel" button on the left hand side if you currenlty have a paying plan.

    If you still have problems with this, do let us know your which account you would like to downgrade and we can process that for you!